I began the class with a vague idea concept and some basic sketches. My idea came from personal experience as well as gained insights from my research. What I found was that there are a lot of large scale services and plans implemented by the government for people who suffer from anxiety disorders. However, I found limited resources or services for people in a crisis moment who just need attention in the moment. Whether or not the users have a long term plan or consistent therapy the use of the service design that I have created will generate content for users to clam them down, distract them and help them monitor their illness.
I showed a fellow student who liked the concept and said he saw potential. He suggested having a data bank so that the app could regenerate responses to avoid repetition, or boredom. I liked that idea and agreed with it. The student also suggested a simple design with a modern look, as he said the user will need to be able to navigate easily and to not feel overwhelmed with the design and navigation options. I learned that the app would need to be connected to the user through their internet and social media use, so that it had a personal flair that made the user feel comfortable. My draft proposal was simple and I decided to start creating wireframes and visuals so that I could better understand what direction I wanted the service to go in.
Project title: Sidekick – A service to support you when you need it most.
The practice type is a service design that is a phone application. The application is user centred and regenerates its responses through a data bank, to allow daily use if necessary. The service design process began by mapping the broader topic landscape of mental health and common health disorders, such as anxiety and panic attacks. Stakeholders were mapped, and there was also an overview of participants involved within the mental health realm. The research attempted to hone in into the issues that are faced by users who suffer from panic attacks and give them relief where possible. The aim is not for the service to be used as a solution for Anxiety Disorders, nor is it meant to be a persons only medium of therapy. It is meant to compliment a plan that a user has to manage their illness and to encourage people to seek assistance and not suffer without support.
The Issue is that Panic Attacks and Anxiety Disorders create a real sense of isolation and loneliness for people. There are resources available for long term plans, but there are not many resources for instant relief. This service is meant to act as a companion. It offers a connection to the outside world if the user wants it, but if they don’t, they can be exposed to an assortment of personalised distractions, meditations and interesting online content.
The application also offers a feature where the user can start the process of self management. When there are limited resources around, when someone is in a moment of crisis or even just having a bad day, they can record their symptoms, the time of day etc and work out their triggers.
I was made aware that there are technology constraints to consider, such as where and how to source safe data that makes the users feel as though they can trust the application. I have reflected on this and hope to find a solution, where the bank of data is sourced appropriately and regenerates and develops as the user continues to engage with the service.