By Marcella K. Handoko Kwee
Draft Proposal Feedback
Here are a couple of feedbacks given on service design ideas I have mentioned in the draft proposal. Based on feedbacks my peer has given me, all of my ideas does not really cover up the direction I want to achieve in this assignment, which is service design because my ideas do not involve a person with another person (two interactions or more) but a person with object. She suggested me to look up at examples of service design from lecture notes. Although I did so. I also looked up at the readings in UTS online. I take that service design based app and text message are common ones. However I wanted to make something different therefore, I came up with the idea of phone charger, meditation box and landscape app. I still believe that my ideas can be included as part of service design as well although they might require one-sided interaction only. According to Wikipedia, “service design is a form of conceptual design that involves the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers.” My ideas could be really used to serve people and fulfill their needs by motivating them to change their bad habits, providing effectiveness, and promoting body and mind health.
To continue with the feedback, she also told me that perhaps the second idea could have been a good idea if the meditation box was made for public rather than individual. It means that the meditation box should be made more approachable from or accessible to public. Furthermore, the idea would have worked if it was made high-technologically: designed with earphone to listen to nature’s sounds, visual screen to see the nature images.
Apart from the ideas provided in the draft proposal, she suggested me a mute functionality touch button for mobile phone. She enthusiastically told me that she watched a Youtube video about an innovation of mute touch screen button. However in order to do that, the mobile phone users need to download an app that links to the device. The users are able to turn off the notification sounds even when the device is in sound mode whenever they touch the point button. Lastly, she mentioned about an app specialies in reducing the mental health issue. This app allows the users to share about what is bothering them to their social media friends, such as status. The aim is to put the sufferers at ease. Given that some people might be concerned about their names and mental health statuses spreading throughout the platform, users will be given 2 choices: named or anonymous. In this app, whoever suffers the most severe mental issue will appear at the highest position of timeline page, following by some colors to indicate their status of mental health. The top users should be getting the most helps.
The tutor on the other hand, considered all of my ideas was good. She wanted me to look at how excessive usage of gadgets and social media (factor of mental issue found throughout mindmaping session) in association with mental health stigma (main topic of reseach). At first, tutor thought the first idea was good however, she concerned it would cause more problems if phone users were restricted to use mobile phones at night, which means they cannot use their mobile phones even for emergency purposes because the device is made to be chargeable during night hours. Therefore, unrecommended. Last thing is she wanted me to spend some time researching on stress, mental health and social media for 3 poster designs.
Faith Brings Positive Change
My research is on mental health issue, particularly on stigma on mental health. However in this task, I would like to work more on particular issue, which is stress and anxiety caused by excessive used of social media. I want to encourage people to get familiar with apps, certain objects and colors that will give them sense of relaxation by being imaginative and putting them into a state of mindfulness.
I can relate the mental health stigma with stress and anxiety caused by excessive used of social media. Nowadays, social media users tend to share contents which mostly they are disagree about. In this modern world, social media users have developed habits of being judgemental in something they have lack of knoweldge about (e.g mental health). Considering that media is a powerful tool and if the media agencies are being irresponsible in their news contents (e.g news headlines: mentally-ill nurse should not be allowed to work in children hospital), the adults or parents social media users would get angry or disappointed then they would share the news to social media platforms full of student and young users who might read their posts and get influenced by. Stereotyping will keep passing down generation to generation. Stereotypes and negative perceptions cause fear in general population and people with mental issue. This fear results in stress and anxiety.
In the case of stigma, the missing point is the lack contents about positive personal experiences dealing with mental issue in media and social media platforms. Public needs to hear accurate information on mental health and it can only come from the experts in the field and people with mental issue themselves.
I have came up with an idea of service design, an entertainment app as well as social media associated stigma, and stress and anxiety. It suits the needs of modern society with a little bit of touch of nature aspects. The aim is to build community supports. This app allows you to build your own imagination of landscape using drag point to position certain elements of nature into the page to share about in where or what environments they wish to be (imaginations of a better world), to post current mental status and feelings, to give advices on others posts, and to share their honest personal experiences dealing with mental issue. They are free to link their account with their social media in order to gain public’s understanding and reduce stigma.