By Jansie Vo
Review from the class’s tutorials, brainstorming and collaborative exercises, feedback from peers and tutor, I found the strengths and weaknesses of the group brainstorming session that I approached further understanding the mental health issue and provide deep insight into different perspectives.
During the break time, I have joined the collaborative workshop for service design case study. We were asked to brainstorm out all the actors including in the article given from tutor and divide them into different categories such as people, emotion/identity/behaviour, networks/communication and biological. This exercise helped me clarify the user represented surrounding the topic and what the main emotion directs to the design in the process.
In the second stage, we created a sentence for each catogory which explains the actors by combining all actors we did from mind mapping stage. From the feedback, the user’s experience is the most significant thing that we should focus on and analysis. After that, we developed a flowchart (journey map) which was documented the interaction between the users and their actions in the service, then we started to break our ideas into a rich storyboard of the user experience. This process help me to understand how the service design works and come up with my design proposal easily.
The brainstorming exercise helped to clarify and extend my knowledge around the topic in different perspectives from myself and the other members.
It was a long process to identify the problem and some of the section were just repeated. It didn’t provide any clear information to understand what we should do for design solution on the spot and just worked on the problem. In addition, we were lack of knowledge around the focus topic