Over the course of two weeks we used a number of brainstorming and mapping exercises to delve deeper into the issue of online privacy. Working in a collaborative group we generated an extensive list of buzzwords which related to the data surveillance.
Using the buzzwords as a catalyst we were able to map out an extensive and also specific set of stake holders involved in the issue which ranged from whistle blowers and hackers (e.g. Edward Snowden) to software developers and coding languages to personal users (e.g. young people and Mark Zuckerberg) and Malcolm Turnbull and the ABS.
Identifying a broad range of stakeholders allowed us to create a list of controversies (Australia specific where possible) which lie under the umbrella of online privacy. Within such controversies, for example the 2016 #CensusFail there are a series of human and non human actors which play a role in how the event unfolded. In this particular instance actors included the ABS, census officers, servers, IBM, taxpayers, minority groups, tourists, computers, families etc. These actors, even if non human are still emotionally charged—in relation to the census expressing feelings of anger, frustration, disappointment and embarrassment.
Analysing these maps it becomes evident that education and lack of awareness play a large role in why a controversy about online privacy exists. Moving forward into a design problem space I believe I have a better understanding about specific groups, emotions and motivations which I can draw on when proposing how to address the lax approach of the government to data education.
by Samson Ossedryver